FAQ
Frequently asked questions
Find answers to the most common questions about our services, pricing and workflow.
Services & Offerings
What types of websites do you create?
We primarily create e-commerce websites on Shopify, professional showcase websites and conversion-optimised landing pages. Every project is customised to your needs and industry.
Do you offer maintenance services?
Yes, we offer monthly maintenance packages including updates, security, backups and technical support.
What is automation and how can it help me?
Automation creates automatic workflows between your tools (CRM, e-commerce, emails, etc.) to eliminate repetitive tasks.
Do you do local SEO?
Advanced local SEO (multi-city optimisation, local pages, Google Maps strategy) is managed by our partner SEO Dynamics, a local SEO specialist.
Pricing & Payment
How are your prices calculated?
Our prices depend on project complexity, required features and time needed. We offer free personalised quotes after a discovery call.
Do you offer payment plans?
Yes, we typically offer payment in 2 or 3 instalments for larger projects.
Are there hidden fees?
No, all costs are detailed in the initial quote. If additional needs arise, we always consult you first.
Process & Timelines
What is the average timeline to create an e-commerce site?
A standard Shopify e-commerce site typically takes 3 to 6 weeks depending on complexity.
How does a typical project work?
A project follows 5 steps: discovery call, proposal and quote, design and development, testing and adjustments, launch and training.
Can I track my project's progress?
Absolutely! We organise regular check-ins and you have access to a preview version.
Support & Guidance
Do you provide training on how to use the site?
Yes, every project includes comprehensive training to make you self-sufficient in managing your site day-to-day.
What happens after launch?
After launch, we remain available. We also offer maintenance and ongoing support packages.
How do I contact you for an urgent issue?
Clients with a maintenance contract receive priority email support with a response within 24 business hours.
Have more questions?
Don't hesitate to contact us or book a free discovery call to discuss your project.