Customer review management: every review gets a reply, every day
A monthly, commitment-free service that replies to all your Google reviews in your tone, handles negative reviews with tact and alerts you when you need to step in. From one listing to a network of 100 locations.
Discuss my projectOur offers
Customer Review Management – 1 listing
Automated Google review management for 1 Google Business Profile listing. Daily responses, personalized tone, custom configuration. No commitment.
i.e. €5.00 / listing / month
Customer Review Management – 5 listings
Automated Google review management for 5 Google Business Profile listings. Daily responses, personalized tone, custom configuration. No commitment.
i.e. €3.80 / listing / month
Customer Review Management – 10 listings
Automated Google review management for 10 Google Business Profile listings. Daily responses, personalized tone, custom configuration. No commitment.
i.e. €3.50 / listing / month
Customer Review Management – 20 listings
Automated Google review management for 20 Google Business Profile listings. Daily responses, personalized tone, custom configuration. No commitment.
i.e. €3.25 / listing / month
Customer Review Management – 50 listings
Automated Google review management for 50 Google Business Profile listings. Daily responses, personalized tone, custom configuration. No commitment.
i.e. €2.98 / listing / month
Customer Review Management – 100+ listings
Automated Google review management for 100 Google Business Profile listings and beyond. Daily responses, personalized tone, custom configuration. Our lowest per-listing rate. No commitment.
i.e. €2.49 / listing / month
Why reply to every review
Google states that replying to reviews improves a listing's visibility, and customers read the replies as much as the reviews: an attentive reply to a negative review reassures more than a perfect rating. Yet most businesses reply late, or only to negative reviews, or not at all, for lack of time. Our service removes that constraint: every review gets a reply within the day, written in your company's tone, without you having to think about it.
How the service works
An initial call lets us understand your business, your customers and the way you speak. We then configure the replies: tone, signature, phrases to use or avoid, differentiated replies by rating (five stars, mixed, negative) and by review content. Replies are generated from that configuration and the review itself, then published every day on the listing. Negative or sensitive reviews receive a measured reply and are flagged to you so you can contact the customer. You stay in control: the configuration can be adjusted at any time.
Pricing by number of listings
The service is billed monthly by number of listings, with no minimum term: €5 excl. VAT for one listing, €19 excl. VAT for 5 listings, €35 for 10, €65 for 20, €149 for 50 and €249 excl. VAT for 100 listings and more. Beyond 100 listings, the price no longer changes: it is the lowest price in the range, whatever the number of additional locations.
For a single location as for a network
A shop, a restaurant or a practice with a single listing gains a reflex its competitors do not have. A network of dozens or hundreds of locations gains above all consistency: the same reply quality everywhere, the same turnaround, and centralised tracking of response rate and alerts. Settings can be differentiated per location (hours, manager, local specifics) while keeping a common brand voice.
Getting more reviews, and the right ones
Replying to reviews keeps them coming, but does not create them. We advise our clients on legitimate ways to get more reviews (request after purchase, direct link, in-store display) and on what never to do: buy reviews, filter unhappy customers, offer something in return. These practices expose the listing to suspension. Review management is part of overall local visibility and reputation, together with listing optimisation and citation consistency.
Measured results for our clients
Every engagement is measured. Two documented examples:
Frequently asked questions
How much does Google review management cost?
Are all replies the same?
What happens with a negative review?
Can I review replies before they are published?
Do you need access to my Google listing?
Does the service cover platforms other than Google?
Ready to take action?
Every project is customized after a discussion with our team. Book a free 30-minute call, no commitment, to define your needs and the best approach together.
Our services are set up only after a personalized discussion.